Question 1

How do I open an account?

Accepted Answer

Click Open Account, complete the secure registration form, verify your email, and submit your KYC documents. Most accounts are approved within 24 hours.

Question 2

What is the minimum deposit?

Accepted Answer

The minimum initial deposit is $250. There is no required minimum balance afterwards.

Question 3

How long do withdrawals take?

Accepted Answer

Withdrawal requests are reviewed within 1 business day. Once approved, funds typically arrive in your bank or crypto wallet the same day.

Question 4

Are my funds safe?

Accepted Answer

Yes. Client funds are held in segregated accounts with tier-one custodian banks and are protected by negative-balance protection.

Question 5

What markets can I trade?

Accepted Answer

2,500+ instruments across FX, indices, commodities, crypto, and individual equities CFDs.

Question 6

Do you charge inactivity fees?

Accepted Answer

There is no inactivity fee for the first 12 months. After that, a small monthly fee applies if no trades are placed.

Question 7

Is leverage available?

Accepted Answer

Yes, leverage is available up to 1:500 on major FX pairs (subject to your jurisdiction and account tier).

Question 8

How is my account secured?

Accepted Answer

Two-factor authentication, encrypted data-in-transit and at-rest, withdrawal whitelisting, and 24/7 fraud monitoring.

Frequently asked questions